As an ERP consultant and long-time observer of enterprise technology platforms, I deeply value transparency, autonomy, and user control in SaaS environments. Recently, my experience with Odoo’s e+ (Enterprise Online) subscription management revealed a gap worth highlighting—not as criticism, but as a constructive call for improvement.

In the modern SaaS landscape, user rights are well established under frameworks like:

• GDPR (EU)
• Consumer Protection Acts in regions such as the US, UK, and Canada
• ISO/IEC 27001 for information governance
• And globally accepted Fair SaaS Billing Practices

These standards affirm that subscribers should have full, self-service access to:

• Their stored payment method
• Billing cycle, invoice history, and renewal schedules
• Auto-renewal controls
• And a clear option to unsubscribe or cancel without friction

However, in the case of Odoo e+, I found the following concerns:

• No visibility of the credit card or payment method stored for billing
• No dashboard-accessible path to unsubscribe, pause, or terminate service
• A “My Subscription” page that paradoxically displays “no active subscription” despite active billing
• A dependence on manually contacting support or account managers to cancel

From a user experience (UX) and ethical design perspective, this approach feels inconsistent with what is expected of a globally prominent ERP platform. It is not just about convenience—it’s about respecting the digital autonomy of the subscriber, ensuring data transparency, and fostering trust through accessibility. Without these, even the most powerful enterprise tools may create friction in what should be a smooth SaaS lifecycle.

I believe Odoo has the capability and maturity to improve this. Enabling visible payment preferences, providing dashboard-level cancelation, and aligning with global SaaS norms will not only reinforce customer confidence—it will strengthen their position as a competitive, user-respecting ERP leader.

** “Digital governance begins with giving control back to the user. Transparency isn’t a feature—it’s a fundamental.”

I share this reflection not as a grievance, but as a practitioner advocating for better SaaS ecosystems—where ERP users are empowered, not obscured. I remain hopeful that Odoo and others will continue evolving toward more user-centric standards.